Nextiva is hiring 150 professionals in India as part of its global expansion with the Bengaluru hub.
Nextiva is hiring 150 professionals in India as part of its global expansion with the Bengaluru hub.
A significant turning point in Nextiva’s worldwide development strategy has been reached with the formal opening of its new innovation hub in Bengaluru. Nextiva is a top US-based customer experience (CX) management platform. This action highlights India’s increasing significance in the company’s long-term goals, especially with regard to its AI-driven product innovation and technology development.
Product, engineering, and artificial intelligence operations will be strategically centered in the new 35,000-square-foot campus in India’s technology hub. Alongside the launch, Nextiva revealed that it would employ around 150 highly qualified individuals in India by 2025, mostly in core technological positions including cloud infrastructure, data science, software engineering, and artificial intelligence development.
Expanding India’s Technological Potential
Nextiva has steadily grown its presence in India and achieved unicorn status in 2021 with a valuation of $2.7 billion. The company’s workforce in India has more than doubled in the last year, from about 150 to 300 workers. The Bengaluru center is currently Nextiva’s second-largest office worldwide, after its Scottsdale, Arizona headquarters.
Tomas Gorny, Nextiva’s co-founder and CEO, spoke during the opening and said he had great faith in India’s technological prowess.
This is not just an expansion; it is an acceleration. India is more than simply a hub for outsourcing these days. Currently, it functions as a pivotal center for driving innovation in enterprises like Nextiva. Bengaluru-based teams are developing cutting-edge AI solutions that will revolutionize the global CX market.
Gorny underlined that the country is essential to the company’s success because of the high caliber of Indian talent, the quick development of technical education, and the thriving startup scene.
India will spearhead Nextiva’s AI innovation.
With a user base of over 100,000 enterprises worldwide and the ability to handle over 10 billion customer interactions annually, Nextiva’s AI-powered CX platform will be the primary focus of the Bengaluru innovation hub.
India’s crucial contribution to advancing Nextiva’s global product pipeline was emphasized by Chief Product and Technology Officer, Senthil Velayutham. India is now building some of our most important platforms including the basic AI stack. The next generation of technologies that will improve the intelligence, context, and humanity of customer interactions are being designed by our innovation teams here.
Nextiva’s integration with Simplify360, the AI-powered CX platform based in Bengaluru that it purchased in 2023, is a key element of its future expansion. Nextiva now has a solid presence in India thanks to this acquisition, which has also improved its services in the areas of analytics, social listening, and digital engagement.
One of the main components of Nextiva’s future growth is its integration with Simplify360, the Bengaluru-based AI-powered CX platform that it acquired in 2023. This acquisition has given Nextiva a strong foothold in India and enhanced its offerings in the domains of digital engagement, social listening, and analytics.
Prospects for the Future
In order to expand its activities and investments in India, Nextiva has outlined a multi-year plan. With cross-functional teams collaborating closely with international counterparts on feature development, AI research, and next-generation platform design, the Bengaluru hub is anticipated to emerge into a center for innovation.
From recent college graduates to seasoned engineers and data scientists, the organization intends to enroll individuals with a range of experience levels. In order to strengthen its innovation pipeline, it is also looking into joint ventures with Indian companies and institutions.
Gorny reaffirmed that cost arbitrage is only one aspect of the company’s India strategy, saying, “We are not here just to save money.” Our purpose is to construct. We wish to capitalize on India’s creative and intellectual talent in order to influence the global future of customer experience.
More General Industry Trend
The growth of Nextiva in India is in line with a broader trend in the sector, which sees multinational SaaS and CX technology firms expanding their engineering and research and development operations in the nation. India is becoming the top innovation location for next-generation cloud and AI companies due to its combination of highly qualified labor, affordable prices, and a welcoming startup ecosystem.
Businesses like Nextiva are relying on AI, real-time analytics, and conversational automation to provide smooth and customized experiences at scale as customer expectations continue to change quickly. Making that idea a reality will probably be greatly aided by the skill pool in India.
Conclusion
Nextiva is laying the groundwork for its next stage of expansion, which will be based on cutting-edge technology and international cooperation, with the opening of its Bengaluru innovation hub and plans to scale hiring rapidly. The business is in a strong position to influence the direction of intelligent customer experience management globally as it capitalizes on India’s potential.
The image added is for representation purposes only